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Global Rollout, Implementation and Training of SharePoint

Overview:

SharePoint is an industry leading platform for intranets, secure document management, and collaboration. The software gives companies the ability to communicate across a single office or global organization in a very secure environment.

However, SharePoint is also a very complicated and robust software with almost limitless capabilities. Because of this, it is crucial for companies to invest in training to properly educate their users on their SharePoint instance. 

This case study provides an example of how LearningLens consultants helped our client create a rollout plan and training for a global implementation of SharePoint. 

Challenge:

The client decided to implement an instance of SharePoint in order to distribute mission-critical records and documents worldwide between over 170 offices. Due to a number of recent mergers and acquisitions, this was the first time many audiences would be using SharePoint. They needed training that could be distributed asynchronously and could be updated frequently, due to the customization possibilities with SharePoint.

LearningLens Strategy:

The LearningLens team first needed to analyze the training needs and requirements of the program before setting forth on a solution. The approach included:

The consultant team was comprised of a Senior Instructional Designer, a Senior Communications consultant, an interactive designer and developer, and a project coordinator.

Solution:

Our team of consultants created a solution that was comprised of three main trainings for three different audiences - awareness, user and expert training. Each of the trainings were developed in Captivate 8. The modules were created in such a way that they could be easily updated by the client’s team. In addition to the training solutions, we created a communications plan to help with the rollout of the training and the overall implementation of the SharePoint instance. The communications plan included scheduled communications, FAQ documents, and multiple slide decks and presentations for managers. 

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